Orders & Payment
Nanoshield cannot modify an order once submitted. Kindly review your order carefully.
Can I cancel or modify my order before it ships? Can I update my address?
We begin processing your order immediately upon receipt and are unable to make any changes to the order once it is processed. This includes cancelling an order in full or in part, changing an address, and adding, replacing or removing items from your order.
What are my payment options?
If your order is cancelled for any reason, we will promptly request that the financial institution remove the authorization hold. The length of time it takes your financial institution to remove the authorization hold is determined by their policy, over which we have no control. However, it is typically between 7 and 21 days. For more information on the length of time it takes for authorization holds to be removed for order cancellations, please contact your financial institution prior to placing your order.
If you use a debit card to make a purchase, your bank places a hold on these funds in anticipation of receiving the actual withdrawal from your deposit account. We do not process the actual charge to your debit card until your order is shipped.
Duties and Taxes
Purchases may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. In addition, you shall be responsible for any local pickup or specified delivery with your local postal service. Nanoshield has no control over these charges and local requirements and cannot predict their amount. Please contact your local customs office and post office for further information before placing your order.
How do I use a promotion code?
To use a promotion code, please enter the code on the My Cart page when checking out on this site. If a promotion code cannot be applied, it is possible that (1) the promotion code offer has requirements that have not been met, (2) certain items in your order are not eligible for the promotion, or (3) the promotion code has expired.